Terms of service

1. Overview
Welcome to Ruff & River. The terms “we”, “us” and “our” refer to Ruff & River.
Ruff & River operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). The Services are powered by Shopify, which enables us to deliver these features to you.
These Terms of Service (the “Terms”), together with any referenced policies, describe your rights and responsibilities when using the Services.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use or access the Services.

2. Access and Account
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and that you consent to any minor dependants using the Services on devices you own or manage.
You may be asked to provide information such as your email address, billing, payment and shipping details. You warrant that all information provided is correct, current and complete, and that you have the rights to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account.
You may not transfer, sell, assign or license your account to any person.

3. Our Products
We make every effort to display our products accurately; however, colours and appearance may vary based on your device and settings.
We do not warrant that any product or service will meet your expectations or appear identical to its online representation.
Product descriptions may change without notice. We may discontinue products or limit quantities to any person, region or jurisdiction.

4. Orders
By placing an order, you make an offer to purchase.
Ruff & River may accept or decline your order at its sole discretion. Your order is not accepted until we confirm acceptance and process your payment.
Please review your order carefully before submitting; cancellation after acceptance may not be possible.
If we decline, modify or cancel an order, we will attempt to notify you using the contact details provided.
Purchases are subject to our Refund Policy.
You represent that your purchases are for personal or household use and not for commercial resale or export.

5. Prices and Billing
Prices, discounts and promotions may change without notice.
The price charged will be the price active at the time of order and reflected in your order confirmation.
Unless otherwise stated, prices do not include taxes, shipping, handling or customs charges.
Online store prices may differ from other channels.
Promotions may be subject to separate terms.
You agree to provide accurate purchase, payment and account information, and to update your details promptly.
You represent that the payment information you provide is valid and that you are authorised to use the payment method. All amounts due must be paid in full, including taxes and applicable fees.

6. Shipping and Delivery
Delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by carriers, customs or circumstances outside our control.
Title and risk of loss transfer to you once the products are handed to the carrier.
Refer to our Shipping Policy for details.

7. Intellectual Property
All content within the Services, including text, images, graphics, design, layout and branding, is owned by Ruff & River or its licensors and protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only.
Without written consent, you may not reproduce, distribute, modify, display, download, store or transmit any content from the Services.
Nothing in these Terms grants rights to any patents, copyrights or trademarks except as expressly stated.

8. Optional Tools
We may provide access to third-party tools. These tools are provided “as is” and “as available,” without warranties or conditions of any kind.
We have no liability related to your use of such tools.
Use of optional tools is at your own discretion and subject to the third party’s terms.
New tools or features added to the Services will also fall under these Terms.

9. Third-Party Links
The Services may contain materials or links to third-party websites.
We do not warrant the content, accuracy or reliability of third-party materials.
Use of third-party sites is at your own risk.
We are not responsible for damages or issues arising from your use or purchase of third-party products or services.
You should review third-party terms and policies before proceeding with any transactions.

10. Relationship with Shopify
Ruff & River is powered by Shopify.
All sales are made directly with Ruff & River.
Shopify is not responsible for any aspect of sales, nor for injury, damage or loss related to your transactions.
You release Shopify from all claims and liabilities arising from your interactions with Ruff & River.

11. Privacy Policy
Personal information collected through the Services is governed by our Privacy Policy and Shopify’s Privacy Policy.
Because Shopify hosts the Services, it may collect and process information about your use of the website.
Refer to the relevant privacy policies for full details.

12. Feedback
If you submit any ideas, suggestions, reviews or proposals (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish and distribute such Feedback for any purpose.
You represent that you own or have rights to the Feedback and that it complies with all applicable laws.
We are not obligated to maintain Feedback in confidence, compensate you or respond.
We may monitor, edit or remove Feedback we consider inappropriate.
You may not use false details or mislead us about the origin of any Feedback.

13. Errors, Inaccuracies and Omissions
Occasionally, information within the Services may contain inaccuracies related to product descriptions, pricing, promotions, shipping charges, transit times or availability.
We reserve the right to correct these errors and update or cancel orders if necessary.

14. Prohibited Uses
You may only use the Services for lawful purposes.
You must not:
• engage in unlawful, fraudulent or malicious activities
• violate any laws, infringe intellectual property, or harm others
• send misleading information, spam or unsolicited messages
• impersonate any person or entity
• interfere with the security or functionality of the Services
• upload viruses or malicious code
We may suspend or terminate your account for violations.

15. Termination
We may terminate your access to the Services at any time at our discretion.
You remain liable for all amounts due up to the date of termination.
Sections relating to intellectual property, feedback, limitation of liability, indemnification and other surviving clauses remain in effect after termination.

16. Disclaimer of Warranties
The Services are provided for general informational purposes.
We do not warrant the accuracy, completeness or reliability of the information provided.
The Services and products are offered “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted, secure or error-free use.
Some jurisdictions may not allow certain warranty exclusions.

17. Limitation of Liability
To the fullest extent permitted by law, Ruff & River and its related parties, as well as Shopify and its affiliates, will not be liable for indirect, incidental, punitive, special or consequential damages arising from your use of the Services or any products.

18. Indemnification
You agree to indemnify Ruff & River, Shopify and their respective affiliates and representatives from any claims or damages arising from your breach of these Terms, your violation of any laws or your use of the Services.

19. Severability
If any provision is found invalid or unenforceable, the remainder of the Terms will continue in full effect.

20. Waiver and Entire Agreement
Failure to enforce any provision does not constitute a waiver.
These Terms, together with posted policies, form the entire agreement between you and Ruff & River.

21. Assignment
You may not assign or transfer your rights under these Terms without consent.
We may assign our rights without notice.

22. Governing Law
These Terms are governed by the laws and courts of the jurisdiction where Ruff & River is headquartered.
You consent to this jurisdiction for any disputes.

23. Changes to Terms of Service
You may review the current version of the Terms at any time.
We may update these Terms by posting revisions on our website.
Continued use of the Services following updates constitutes acceptance.

24. Contact Information
Ruff & River Pty Ltd
Email: hello@ruffandriver.com
PO Box 135
Waterford QLD 4133
Australia
Business Phone: 0431 398 408
ACN: 689 493 249